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Europcar FAQ's You may choose from the headings below to view our most frequently asked questions. If your subject is not covered online or you require further assistance please Contact Us -------------------------------------------------------------------------------- Do you hire baby capsules? No we do not hire baby capsules but we have a limited number of upright baby seats available at a number of our locations. For more Information Click Here What age do I have to be to rent a vehicle? The minimum age for all drivers is 21. Drivers aged 21 to 24 are restricted to the types of vehicles they can hire, please contact our Reservation Centre for full details on 1300 13 13 90. All Drivers under the age of 25 are subject to a daily age surcharge of AU$13.20 inclusive of GST. What is the airport recovery fee? The Airport Recovery Fee applies to all Rentals collected from any of our Airport Locations. All goods and services purchased or supplied from an Airport incur an additional charge. The Airport Recovery Fee is applied to the total Daily Fee. What are Europcar’s Rental Terms and Conditions? Please click for a copy of Europcar’s Rental Terms & Conditions What methods of payment do Europcar accept? Europcar Australia accepts all major Credit Cards including Visa, Mastercard, Bankcard, American Express and Diners Card. Europcar Australia does not accept debit cards. How many free kilometres per day? For all of our Corporate Locations the following FREE Kilometres apply to the following Vehicle Classes: ● Passenger Vehicles 500 Kilometres free per day ● Commercial Vehicles 100 Kilometres free per day ● Prestige Vehicles 200 Kilometres free per day How much do additional Time & Kilometres cost? For all of our Corporate Locations the following cost for additional time and Kilometres applies for the following Vehicle Classes: ● Passenger Vehicles 10 cents (inc GST) per Kilometre ● Commercial Vehicles 20 cents (inc GST) per Kilometre ● Prestige Vehicles 20 cents (inc GST) per Kilometre Can I tow using a Europcar Vehicle? No, a Europcar Vehicle can not be used to tow or push anything, this forms part of the Rental Terms and Conditions. What happens if I return the vehicle late? If the vehicle is returned up to 3 hours late a third of the rental will be charged. If it is returned greater than 3 hours late a full days rental is applied. Can anyone other then myself drive the car? Nobody can drive a Europcar Vehicle whose name does not appear on the Rental Agreement. When collecting the vehicle each driver must be listed on the Rental Agreement and they must present their drivers licence at time of collection. Can I extend the rental duration? Extending the rental duration is possible at time of check out or during the rental itself. You will need to contact or come in person to the nearest location. The extension is subject to vehicle availability and extra payment. Can I return the vehicle outside the location operating hours? Yes, you may return your vehicle when the Europcar location is closed, to an alternative location. The vehicle will remain your responsibility until it has been checked by a Europcar Representative. Do I need to check the condition of the vehicle prior to leaving the keys at the counter? Yes, and if you found a new apparent defect (not listed on the vehicle statement remitted at time of pick up) you have to inform the Europcar employee for joint examination. Does Europcar offer one-way rentals? If you wish to return the car to a different rental location, please check the rate and feasibility during the reservation process. Europcar operates a National network in order to allow flexible traveling, however in non-participating locations you will be required to pay a higher price. Do I need to have an International Drivers Licence? If you will be driving for a period that is longer then three (3) months and you have an International Drivers Licence it will be honoured by Australian law. If you plan to stay in Australia for more than three months and intend to drive for that period you are required to obtain an International Drivers Permit. If I lock my keys in the vehicle am I covered by Road Side Assistance? No, Roadside Assistance does not cover non-mechanical defects such as, lost keys, keys locked in the vehicle, flat battery due to lights being left on etc. Costs charged can be obtained by contacting Customer Service on 1300 72 00 55. Do we charge cancellation Fees? Europcar reserves the right to charge a cancellation fee, this can vary from location to location and state to state. Can I use another persons Credit Card to pay for my rental? No, the credit card used for payment of the rental must be in the renters name and embossed on the front of the card. The renter’s signature must appear on the back of the card. What can I do if I do not have a credit card in my name? Cash rentals are accepted however there is a cash qualification process, please ask your Reservation Agent at time of reservation. Where can I not drive the rental vehicle? The Vehicle must be driven on sealed roads at all times. As per the rental terms and conditions you must not take the vehicle: ● To Kangaroo Island or Fraser Island ● Into or out of the Northern
Territory, Tasmania or to any
points in Western Australia ● In the Northern Territory, on
the unsealed sections of Larapinta
and Namitjira Drivers, ● In the Northern Territory,
south of Katherine to the South
Australian Border, outside of In Queensland: ● Beyond Chillagoe or Georgetown in a westerly direction; ● If the Vehicle is a passenger
vehicle or truck, beyond Cape
Tribulation or Laura in ● If the Vehicle has four wheel drive, beyond Cooktown or Laura in a northerly direction; ● Above the snowline in
Tasmania, New South Wales and
Victoria (being Jindabyne in ● On beaches or through streams, dams, rivers, or flood water. ● On flood prone roads or any
road way where the Police or any
Government Authority Examples of some conditions are: + Driving above the snowline + Vehicle is submerged in water + Driving on beaches and/or dry river beds + Proven to be drink driving + Driving off road + Damage to underbody and overhead + Reversing damage (Western Australia Only) To drive a truck, do I need a special drivers licence? Most of our trucks can be driven with a generic licence. Our staff are at your disposal to give you details concerning our different truck models. -------------------------------------------------------------------------------- In the event of an accident what am I liable to pay? When you rent a vehicle from Europcar, Third Party Liability cover for Bodily Injury is provided in accordance with the legal requirements of the country of rental. If you have not paid for one of our protection packages, in the event of an accident, loss or damage to the vehicle or third party property a Damage Liability Fee (DLF) will be charged. This fee is charged regardless of who is at fault or the amount of damage. If the loss or damage is ultimately less then the DLF, part of the DLF will be refunded. The standard Damage Liability Fee (inclusive of GST) is as follows: ● AU$2,750 for Cars, Rav4, Buses and Trucks ● AU$5,500 for 4WD, Luxury and Prestige Vehicles What is the difference between Total Protection Package and Loss Damage Waiver? The Total Protection Package is the option to reduce your Damage Liability. Click Here to view a table of optional charges. The Total Protection Package costs $22 per day and reduces your Damage Liability fee to only AU$330. Loss Damage Waiver (LDW) reduces the Damage Liability Fee in the case of loss or damage to the Europcar vehicle or third party property (excluding Windscreen, Headlights and Tyres). On standard passenger vehicles LDW costs $19.80 per rental day and reduces the Damage Liability to AU$330, however you are not covered for damage to Windscreen, Headlights and Tyres. -------------------------------------------------------------------------------- EUROPCAR MEMBERSHIPS AND CARDS What is the Privilege Card? How do I enrol? The Privilege Card is a card offered to provide additional benefits for Europcar customers. The card is personal and free of charge. The card carries the Customers Europcar ID Number as well as their contract number if the customer benefits from contractual conditions. It allows the customer to be instantly recognized through out the Europcar network and benefit from their contractual conditions. What is the Ready Service? How can I benefit from it? Ready service is a priority counter service, specially designed for frequent business renters of Europcar. The Ready Service option is free. The Ready Service has two levels: Ready Service Providing the method of payment that will be used for rentals, and your rental preferences ensures your rental agreements are pre-printed when you arrive at the Europcar counter: you just present your drivers licence, sign and go. Ready Service with Master Rental Agreement Europcar enables you to fill in a Master Rental Agreement (MRA) just once providing the necessary information for your rental, including car rental preferences, damage liability, and coverage and means of payment. When you arrive at the counter you just present your Europcar Ready Card and driving licence and off you go with your car keys, doing away with all paperwork. What is the difference between the Privilege and Privilege Ready card? The Privilege Ready card is dedicated to frequent customers who have provided their means of payment and preferred damage liability and given authority to Europcar to debit their credit card amount for each rental. Booking with the ID number printed on this card enables Europcar to prepare the Rental Agreement prior to the customers arrival. The Privilege Card is for occasional renters who want to be recognized at the counter and benefit from their specific rate conditions if applicable. What is a Master Rental Agreement? The Master Rental Agreement is a Rental Agreement including means of payment, damage liability and coverage, rental preferences and customer commitment signed before rental time between Europcar and the Customer which enables Europcar to provide a car with prior reservation without having a rental agreement signed on each rental. Which Europcar locations offer the Ready Service? Please Click Here to view Participating Ready Locations. -------------------------------------------------------------------------------- Can I check rates without making a reservation? You may request a quotation and check availability without making a reservation. Complete only the first pages of the rates and reservations process stopping at the page entitled “Rates”. If you wish to make a reservation at this time and with these details simply continue by pressing the “Book Now” Button. How does Europcar protect my personal and credit card information online? The online reservation service is located on a secure server that guarantees the safety of the transaction. The system uses SSL encrypting technology. SSL works by encrypting all communications between your computer and our server so the information cannot be intercepted. For more about our privacy policy Click Here. How will I know my reservation is confirmed? At the end of the reservation process you will receive a ”Reservation Confirmation” page with the reservation number highlighted. You will also receive a confirmation email containing the details of your reservation. Is it possible to cancel or modify my reservation once it is confirmed? Yes it is. You will need to go back to the Reservation Page and enter in your Reservation Confirmation Number and Email Address. This will bring up your existing booking and you will have the option to edit or cancel your booking. |